Just a quick update on the new systems that have been put in place this week. The Premium Support, and Gold Cart Files Plugin. We are proud to bring you these new services, and upgrades. We’ve been trying our best to make the Community and the Plugin better than ever, and slowly but surely I believe we are winning 🙂
Premium Support Form
Are you a Gold Cart User? Have you asked your questions on the forums and not gotten a prompt reply? This can be frustrating, and not long ago, these users would email me and get their support queries dealt with on a first come first serve basis, however that got a little old, and the inbox did start to balloon. With any service you have to make sure your growth can be dealt with in the most efficient manner. So we developed and launched the new Premium Support Form, Using this form, gold cart users enter in their Gold Cart API, Forum Username and specific information that will allow a group of trusted Wp-e-Commerce Developers to answer, and sometime solve your problems.
Unfortunately this system currently works for users that bought their Gold Cart Files from this getshopped site. If you are a long time Gold Cart User and have purchased your Gold Cart Files from our old site at instinct.co.nz, we are truly sorry for this, in the future we will be opening the Premium Support Forum to users that purchase ‘Tokens’ from the Getshopped Site, till then you are still free to use the standard Getshopped Forum or you can Support us by buying a new Gold Cart Files Plugin.
Gold Cart Files Plugin
We are also very happy to announce the new look of things to come, all our premium upgrades and getting re-factored (recoded) to be cleaner, and more WordPress friendly. We have taken the advice from automattic developers, and are making all our upgrades into Plugins. What this means for you is no more fiddling finding the correct location to install your upgrades. Just upload it to your Plugins directory, like any other Plugin.
Gold Cart Files were the first to be taken to through this refactoring process. It is now available for download (using your old getshopped.org download link in your Purchase Receipt) As I mentioned earlier you need to upload it to your Plugins Directory and activate it like any other Plugin, However after this step you will still need to continue on to the Upgrades page where you will need to submit your API Key to unlock the Gold features.
<NOTE: Users upgrading from old gold cart files should remove their old folder from the wpcs/upgrades directory or conflicts will occur>
As always you can read the readme file in the new Gold Cart Files Plugin folder for more information.
Again, Unfortunately (for the time being while we work out a fix) this download is only available for Getshopped.org customers. Customers that have purchased their Gold Cart Files from the old instinct.co.nz site will be unable to receive the new files until we work out a solution for you. If you want them “right now” then unfortunately you will need to buy a new copy from The GetShopped Store.
UPDATE: Hi team. I just wanted to make it clear that we will be looking at a solution to enable old customers from the instinct.co.nz website to download Gold Cart files as soon as possible. In the meantime if its urgent please consider purchasing another upgrade while we work out a better solution. Best Regards, Dan Milward (WP e-Commerce Trail Boss)