Support Membership Pricing


Basic

$39/month
  • Premium Technical Support
  • Unlimited number of Premium Support requests
  • No Yearly Fees
  • Access to Dashboard Live Chat Support
Sign Up

Developer

Best Value
$299/month
  • Premium Technical Support with priority status
  • Unlimited number of Premium Support requests
  • Access to Dashboard Live Chat Support
  • In-person group Google Hangout with Developers and a support rep. twice/month
  • No Yearly Fees
Sign Up

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

“Lorem ipsum dolor sit amet, consectetur adipiscing elit. In in risus eget lectus suscipit malesuada. Maecenas ut urna mollis, aliquam eros at, laoreet metus. Proin ac eros eros. Suspendisse auctor, eros ac sollicitudin vulputate, urna arcu sodales quam, eget faucibus eros ante nec enim. Etiam quis eros in enim molestie tempus a non urna. Suspendisse nibh massa, tristique sit amet interdum non, fermentum in quam. “ Luke Chapman

“Lorem ipsum dolor sit amet, consectetur adipiscing elit. In in risus eget lectus suscipit malesuada. Maecenas ut urna mollis, aliquam eros at, laoreet metus. Proin ac eros eros. Suspendisse auctor, eros ac sollicitudin vulputate, urna arcu sodales quam, eget faucibus eros ante nec enim. Etiam quis eros in enim molestie tempus a non urna. Suspendisse nibh massa, tristique sit amet interdum non, fermentum in quam. “ Luke Chapman

“Lorem ipsum dolor sit amet, consectetur adipiscing elit. In in risus eget lectus suscipit malesuada. Maecenas ut urna mollis, aliquam eros at, laoreet metus. Proin ac eros eros. Suspendisse auctor, eros ac sollicitudin vulputate, urna arcu sodales quam, eget faucibus eros ante nec enim. Etiam quis eros in enim molestie tempus a non urna. Suspendisse nibh massa, tristique sit amet interdum non, fermentum in quam. “ Luke Chapman

Frequently Asked Questions

What happens if i cancel

If you cancel your subscription, then your account will remain active for the remainder of your one year term. After that, you will lose access to the tech support page.

What is your refund policy?

We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

What are Photoshop Files?

Elegant Themes offers two different packages: Personal and Developer. The Personal Subscription is ideal for the average user while the Developers License is meant for experienced designers who wish to customize their themes using the original Photoshop files. Photoshop files are the original design files that were used to create the theme. They can be opened using Adobe Photoshop and edited, and prove very useful for customers wishing to change their theme’s design in some way.

Can I upgrade after signing up?
Yes, you can upgrade at any time after signing up. When you log in as a “personal” subscriber, you will see a notice regarding your current package and instructions on how to upgrade.
Can I use your themes with WP.com?
Unfortunately WordPress.com does not allow the use of custom themes. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org. If you are looking for great WordPress hosting, we recommend giving HostGator a try.