• This email will be used for communication with the Support team
  • Emailed to you during purchase. Please search your email for mail sent from instinct.co.uk
  • WordPress Details

    It is advised you have a current backup saved prior to any work being done by support. Support is not responsible for lost or damaged data. It is your sole responsibility to backup your site prior to support services. We suggest using BackupBuddy
  • Typically http://mydomain.com/wp-admin
  • A WordPress admin with full abilities.
  • FTP Details

    It is advised you have a complete site backup prior to requesting support. Support is not responsible for lost or damaged files. We suggest using BackupBuddy
  • FTP / SFTP URL (please indicate port number if not standard)
  • Request Details

  • A short description of the issue
  • Please explain your issue as precisely as possible. Please provide the steps to reproduce the issue you are seeing. If support can't recreate the issue we may not be able to assist you.
  • Please note... Once testing is complete we will always enable your plugins and theme again. If you select No it severely limits any ability to assist with your topic.
  • TERMS & CONDITIONS
    It is advised you have a complete site backup prior to requesting support. Support is not responsible for lost or damaged files. We suggest using Backup Buddy

    It is not supports responsibility to correct 3rd party plugins, themes or custom modifications you have implemented. Depending on the nature of the problem a fix may be offered as a courtesy. This is commonly considered a "best effort" attempt. A solution is not guaranteed or implied.

  • This field is for validation purposes and should be left unchanged.

If your support token has expired, or already been used, you’ll need to purchase a new one.

$99

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