Premium support works with an email ticketing system. We used a support token system. Meaning that every issue is considered a token. A support token will be valid for a year, but it can only be used for one time issue.
Steps to receive support from Support Team
- Fill out the form at https://wpecommerce.org/premium-support/
Note: Please fill out the WP admin credentials, FTP credentials and give us permission to perform "Normal testing & debugging often requires support to disable non store plugin and enable the default Wordpress theme".
- An email will be sent to our ticketing system. We will be alerted with an email from the ticketing system
- One of the support team will attend to the ticket.
- Communication will be via email. Please reply to the email as it will be tagged as a ticket.
Out of support tokens? top up! Each support token will give you the ability to get Premium 1-on-1 Support.