WP e-Commerce and WP 3.4

UPDATE (June 19th): WP e-Commerce 3.8.8.3 has been released. This version contains the fix for this particular incompatibility between WordPress 3.4 and WPEC products page pagination. Please make sure you back up your site before the upgrade. Thank you for your feedback!

UPDATE: We have found a working solution for the issue with pagination in WordPress 3.4. We will release the fix officially tomorrow after further testing. In the mean time, you can download the fixed package and start testing it.

Are you just as excited about the new release of WordPress 3.4 as we are? The devs at WPEC HQ have spent the last few weeks working with the 3.4 betas, and we’ve sweated the last 24 hours testing the real deal.

Will WP e-Commerce be compatible when you hit the upgrade button to WordPress 3.4?

YES WordPress 3.4 and WP e-Commerce are compatible!!!

WordPress 3.4 offers a wealth of neat new features, and we’re excited for you to see our upcoming 3.9 release that will start to work with these features. Most importantly, none of these features should interfere with your current WPEC installation.

Getting Ready to upgrade? Don’t just hit the Go button!

If you’re getting ready to upgrade your site there are a few steps you should always do before any upgrade of any plugin, theme or WordPress installation.

Please backup your site!

You will need to copy your entire site (recommended as this is a WP upgrade – if it was just a plugin or a theme you could just copy the wp-content folder). You will also need to backup your database. To do this, export the database via php myadmin. If this entire process sounds foreign to you- we recommend trying  backup buddy which makes the process super easy.

I updated and now my site is broken- what do I do?

First of all, take a deep breath- you made a back up of your site before running the update, so its going to be ok.

Option A- If you want to roll back you just need to upload your backup back to your server and replace the databse with your export from php myadmin, or Backup Buddy will handle it for you.

Option B-  It’s smarter to try and fix the problem using WordPress 3.4.

  • Start by eliminating plugin conflicts.  Deactivate all your plugins and reactivate them one at a time, checking each time if the functionality that was broken has now returned. If you find the conflicting plugin then contact the dev about it or check if they have released an update that supports 3.4 compatibility.
  • If you have problems with WP e-Commerce and have ruled out other plugins interfering then try uploading a fresh version of the plugin.
  • If you’re still having problems then you may comment here, and we will try and point you in the right direction.  Please be as descriptive as possible if you have screen shots please link to them.
  • If you have Gold Cart, you can contact premium support for one on one help. If you don’t have Gold Cart, its not too late to grab it now.

We’ll be talking more about what’s coming to WP e-Commerce this year in the next few weeks… for now we’re excited to congratulate the entire WordPress.org team and every core contributor that helped make WordPress 3.4 happen. As part of this community, and on behalf of the WPEC community, we are genuinely thankful for the time and dedication- so we’re sharing the list of contributors as shown on WordPress.org below.  Cheers, guys!

082net, Aaron D. Campbell, Adam Harley, AJ Acevedo, akshayagarwal, Alex Concha, Alex King, Alex Mills (Viper007Bond), ampt, Amy Hendrix, Andrea Rennick, Andrew Nacin, Andrew Ozz, Andrew Ryno, Andy Skelton, Arie Putranto, Austin Matzko, Barry, BenChapman, Ben Huson, Benjamin J. Balter, Bill Erickson, Billy (bananastalktome), Boone Gorges, camiloclc, casben79, Caspie, ceefour, cheald, chellycat, Chelsea Otakan, Chip Bennett, Chris Olbekson, Coen Jacobs, Cristi Burcă, Cyapow, Dan Collis-Puro, Daniel Bachhuber, Daniel Convissor, Daniel Jalkut (Red Sweater), daniloercoli, Daryl Koopersmith, David Gwyer, deltafactory, demetris, Dion Hulse, dllh, Dominik Schilling, Doug Provencio, Drew Jaynes (DrewAPicture), ebababi, edward-mindreantre, emhr, Empireoflight, Eric Andrew Lewis, Eric Mann, Evan Anderson, Evan Solomon, Fred Wu, Fumito Mizuno, Gary Cao, Gary Jones, Gautam, Gennady Kovshenin, George Mamadashvili, George Stephanis, Gustavo Bordoni, hearvox, Helen Hou-Sandi, Hugo Baeta, Ian Stewart, insertvisionhere, Ipstenu, Jacob Chappell, Jane Wells, Japh, jaquers, JarretC, jeremyclarke, Jeremy Felt, Jesper Johansen (Jayjdk), Jiehan Zheng, Joachim Jensen (Intox Studio), Joachim Kudish (jkudish), John Blackbourn (johnbillion), John Ford, John James Jacoby, Jon Cave, Joost de Valk, Jorge Bernal, Joseph Scott, Justin, Justin Givens, Kailey Lampert (trepmal), Kenan Dervisevic, Konstantin Kovshenin, Konstantin Obenland, Kristopher Lagraff, Kurt Payne, Lance Willett, Lardjo, Lee Willis (leewillis77), linuxologos, Lutz Schroer, Mantas Malcius, Marcus, Mark Jaquith, Marko Heijnen, Mark Rowatt Anderson, Matias Ventura, Matt Martz, mattonomics, Matt Thomas, Matt Wiebe, MattyRob, Max Cutler, Mert Yazicioglu, mgolawala, Michael Adams (mdawaffe), Michael Beckwith, Michael Fields, Mike Schinkel, Mike Schroder, Mike Toppa, Milan Dinic, mitcho (Michael Yoshitaka Erlewine), Mohammad Jangda, mrtorrent, Name.ly, Naoko McCracken, Nashwan Doaqan, Niall Kennedy, Nikolay Yordanov, norocketsurgeon, npetetin, Nuno Morgadinho, Olivier Collet, Paul Biron, pavelevap, Pete Mall, Peter Westwood, pishmishy, Prasath Nadarajah, prettyboymp, Ptah Dunbar, pw201, Rami Yushuvaev, Rarst, RENAUT, Reuben Gunday, Roscius, Ross Hanney, russellwwest, Ryan Boren, Ryan Duff, Ryan McCue, Safirul Alredha, Samir Shah, Samuel “Otto” Wood, Seisuke Kuraishi, Sergey Biryukov, Simon Wheatley, sirzooro, sksmatt, Stas Sușkov, Stephane Daury (stephdau), tamlyn, Thomas Griffin, Thorsten Ott, TobiasBg, Tom Auger, Toni Viemero, transom, Ulrich Sossou, Utkarsh Kukreti, Wojtek Szkutnik, wonderslug, Xavier Borderie, Yoav Farhi, Zach “The Z Man” Abernathy, Zack Tollman, Ze Fontainhas, and zx2c4.

96 responses... add one

I recently upgraded to the newest wp 3.4 and the products page disapeared from my theme. I think I tried everything. I finally deleted the theme I was using and i deleleted the wp ecommerce also.
I just had the basic theme from wp activated. No other plugins activated. I redownloaded the wp-ecommerce plugin again and there is no products page. How can I correct this problem.
Thank you very much,
Jeffrey

Hi Jeffery.

Michelle here from WPEC this sounds like quite a tricky problem your facing. Can you please confirm that you have flushed your theme cache – when you changed themes (to flush theme cache hit the button in the advanced theme settings on the presentation settings page). Do you have a products page in your pages table that has the correct [productspage] shortcode? Can you confirm that this page has not been trashed and that you only have one page with this shortcode on? (none in the trash or anything)

Thanks
Michelle

Hi i used wp 3.4 and wp-ecommerce 3.8.8.2 and i got a problem, on checkout page.When a customer purchased, they not received any email from current website, only administrator got it. Anyone can help me fix this problem? Any response will very appreciate.

Many Thanks
Agung

Hi Agung,

Michelle here from WPEC.
It sounds like your email form is not setup correctly or its having a problem can you look at your checkout setting and let me know what the unique name and type is for the email field your using on your checkout form?

Thanks
Michelle

I’m currently on 3.3.1 and when I look under plugin updates all the latest plugins have a compatibility unknown status for 3.4. Very busy time for my business so would like to wait to upgrade – do you perceive any problems with holding off upgrading for a few months? Ideally I want to wait till all the glitches are ironed out. Thanks

Hi Deb,

Is your site working as expected for you and your not having any problems? If your site is running fine I would suggest you not upgrade when its a busy time for your store. However its always best to stay current so perhaps you could set up a test site and upgrade it there to make sure everything goes ok?

Thanks
Michelle

Hi Michelle – thanks so much for your reply – yes all is working well so wasn’t wanting to mess with things right now. I’ll keep an eye on your forum and maybe upgrade in a few month. Thanks again 🙂

Hi Deb,

Thats not a problem, I would suggest you set up an exact copy of your site that way you can use it to test out other plugins and upgrades without breaking anything!

Thanks
Michelle

Great overview and advice! Been loving 3.4 so far. Ran into a few problems when trying to update, here’s a blog post with tips to smooth out the process
http://bit.ly/McXRqb

Hi Deb it’s never a problem to wait… Obviously new versions address bugs and add features. However if things are working fine it can’t hurt to wait for a better time to run your upgrades.

Best upgrade practices are having proper backups, having the proper time in case there are any complications.

If possible it’s a great idea to duplicate the site and run upgrades on a non public test site… this way your working public site is never affected at all. If you don’t have this option then following the upgrade guide *when you are ready* is a sensible option.

But just because upgrades become available does not mean you instantly need to apply them 🙂

Hey, I recently upgraded to 3.4, but I didn’t back my previous site up. There’s a custom css code that I was using to make a few tweaks to my initial website, which included making the drag and drop option work. After I upgraded, I was no longer able to drag the items to the cart. Please help.

Hi Tiffany.

Michelle here from WPEC. Sorry to hear your having these problems however without your site backup I don’t think we will be much help to you. Upgrading WordPress shouldn’t of written over any CSS changes made to any plugins or themes. Did you upgrade your WP e-Commerce at the same time? Where abouts did you make your CSS changes was it directly to the theme files within the WP e-Commerce plugin?

Thanks
Michelle

There’s a part on the storefront theme, where you place the different css coding to your liking. But that link I posted prior is causing the css coding for the drag & drop not to function correctly.

I just rolled back to 3.3.2 because in 3.4 only the first page of products displayed, no matter what product page I went to – i.e. when I went to ‘next’ or ‘last’ or any numbered product page, it displayed those same first-page products. This is with Gold Cart, with all other plugins disabled, and it happened in grid view, list view and default view.

Hey. How did you roll back to 3.3.2? My website was working fine until I upgraded to 3.4, now my custom css codes aren’t working.

Hi adnanoner,

Thanks for getting in touch and confirming you can recreate this issue. I will make sure the lead dev Gary is aware of this today and he will probably respond to both you and David today once he has looked at the issue.

Thanks
Michelle

Hi David,

Michelle here from WP e-Commerce.
Thanks for getting in touch with us about this problem, Can you quickly confirm that you don’t have the option “Use Hierarchical Product Category URL: ” Set to yes in your settings > store >general menu?

Thanks
Michelle

Hi michelle, I already had it on no. Thanks for the update and hope to hear from you soon for a quick fix (even if it is temporary)

Hi adnanoner,

The devs have nearly finished the patch and they will be updating the blog shortly.

Thanks
Michelle

He guys,

So as david said, the pagination is broke due to WP 3.4. I would suggest not to update until this has been fixed. I think it is a relative quick fix, since when I’m in a category the pagination does work!

Hi guys, so as david also already mentioned the pagination is not working due to a change in wp_query in WP3.4. I think this should be a quick fix because my category page is working, just my main products-page isn’t.
I would suggest not updating until this is fixen though!

Hey Everyone,

We will be getting a dev to look at this issue today. Monday morning here so I am waiting for him to get into the office. Either Gary or myself will keep you updated on this issue today.

Thanks
Michelle

I noticed that issue….if relevant, i seemed to have found a work around, if it was pertaining to product pagination (with respect to not being able to click and go onto, pages 2, 3, 4, 5 etc).

After the WP update, WP defaulted to the STORE.

> settings > reading > Frontpage

I have cart code plugged into my HOME page, I reset and defaulted to the HOME. and the Store page also works.

I never had the problem youre describing.

Works for me.

yeah confirmed, the problem might have been around for awhile, I remember having to do this a bit ago. might have been weeks or few months.

I tested and defaulted back to the Store, and pages don’t work.

re set to Home with cart code on, and it works again.

Hi Greg,

Michelle here from WPEC, Thanks for confirming that works for you. Might pay to update just encase when the final package is released.

Thanks
Michelle

An update has been made to the plugin. See the post for details.

Hi adnanoer,

Just checking in here so everything is working nicely for you now with the hot fix and your not having any more problems?

Thanks
Michelle

For those of you who are using the HOT FIX for the pagination, be sure to save out your permalinks after the patch. Go to your settings->permalinks and click on save. (twice to be sure)

Hi Roy!

Thanks for reminding everyone Great advice, Roy is spot on if anyone is having 404 errors or issues its always best to resave the permalinks twice this will normally fix your problem!

Hi Walls,

Michelle here from WPEC.
Thanks for confirming this is working for you it seems to be the general consensus 🙂 I imagine the live update will be out shortly.

Thanks
Michelle

I want to report a bug but didnt found a place to post it. Here it is: not all translations are used. If you create a variance of a product you get a drop down field. This always shows the english original not a translated name from the wpsc-de_DE.po or wpsc-de_DE.mo file (mine is german).

Also the price is always displayed at “from” (beginning prices if you have differently priced options available). Again my .po .mo files are not used. Instead the english original is displayed.

Check this site to see it in action: http://www.fotoworkshop-stuttgart.de/foto-workshops/

Would be great if you could fix this bug in a future release. Thanks ever so much!
Andreas

Hi Andreas!

Michelle here from WPEC.
These strings have not been translated correctly yet this is something we are working on for the upcoming release. In the mean time I would be happy to show you where to edit them manually if this is helpful for you? Keep in mind you will have to make this change every-time you upgrade your WPEC (Will probably not be an issue in your case as hopefully the next release will include the translation upgrades)

Thanks
Michelle

Hi there!

Thanks again for all your help peeps for getting this working again! Your all stars!

A small issue that I noticed (even before the upgrade pagination issues) was that in pagination, the number to the right of the “Previous” button always points the the first product page regardless of the number that the page refers too. I was hoping the fix would fix this too but it does seem to.

Anyone out there notice the same issue?

Thanks!

Walls

Hi Walls,

Thanks for informing us of this I will test it out myself now and see if I can recreate, I will also get the other devs to do the same. If it is bug then I will update your comment and let you know what we are doing about it.

Thanks
Michelle

I was waiting for today for the release of 3.8.8.3
But I’ve installed it and I still have the same Fatal Error.
Does anyone installed it and the things are ok?
I’m using WP 3.4 in portuguese (pt_BR)
With the theme eStore, from Elegant Themes.

Please! HELP!

Hi Jorge!

Michelle here from WPEC, O dear the dreaded fatal errors.. well you have come to the right place!
Can you please paste your error in here so I can see what its says? I should be able to help you get this resolved quite quickly.

Thanks
Michelle

Hi Platon!

Michelle here from WPEC, sorry to hear this is still not working for you it seems to have fixed the problem for most people so I am guessing this is something unique to your site. Have you resaved your permalink settings twice? If you have not please do this first. Also check that you dont have the option “Use Hierarchical Product Category URL:” Set in your store general settings. If it is try setting it to no and re-saving your permalinks again (Twice!)

Thanks
Michelle

Hi Michelle, beginner question here: What is the exact procedure for “backing up your site” before attempting the upgrade?

Is is simply going to the Tools page and exporting “All Content” into an XML format?

Thanks.

Hi Jeff,
The Best way to backup is to login to your php myadmin and export your entire database as a sql file. Then to backup all your files I would suggest that you copy your entire website down from your server onto a folder in your computer. You can use your FTP client to do that. If you are really not sure I would recommend backup buddy its a great plugin easy to use and you will never have to worry about backups again! WPEC users are entitled to a 20% off voucher if you would think this option is best for you I would be happy to provide you with a code. If you have any more questions then please let me know.

Thanks
Michelle

Not a problem Jeff, if you get stuck along the way or have any problems please just yell out!

Michelle

I have updated to the latest wpec but now even though I have a fixed shipping cost of £1 per product but it just adds £2 automatically I haved checked all my shipping details and I only have £1 allocated to each product and £3 in abroad. Please Help!

Hi Gavin,

Michelle here from WPEC, It sounds like your using flat rate shipping? Can you confirm that you have not set any base rates in this shipping module? If you have set some base rates for each region then these rates will get added onto your per product shipping amount.

Thanks
Michelle

I downloaded new WordPress version (didn’t upgrade from previous), wanted to test wp-e-commerce plugin on freshly installed base, but when I download this plugin, and then hit Activate plugin button, then I got freeze, I land on http://localhost/store/wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s= page and I can’t do anything else, because http://localhost/store/ is blank, and everything is dead.

Only when I delete this plugin folder from Plugins folder, then it starts to work again.

Any ideas?

I enabled debug mode, and there is this one:
Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 491520 bytes) in /Users/roberts/Sites/store/wp-content/plugins/wp-e-commerce/wpsc-merchants/GoogleCheckout-XML.php on line 680

Problem solved with changing php.ini file’s memory_limit to 64MB

Hi Michelle and thx 4 the priv e-mail 2day! I really do LOVE your smikon’ hott vids mmmm! Goin’ through ur site here and it looks gr8!! Keep smikon’ 4 me babe!!All the best from Chi-town, ur fan Dave.

Thank you Michelle, I’ve backed up everything and I have updated WP eCommerce but the arrangement of the home page is messed up after updating WP itself and the eCommerce plug in. I also have Gold Cart and it says it needs updated too, but there’s no update button for it on the plugins page.

I’ve sent a premium support question in a few days ago, but no response.

How do I update Gold Cart and should it fix the page layout being messed up?

Thanks.

Hi Jeffery,

All the new premium support topics have been replied to – can you confirm that your topic is not awaiting moderation and you can post freely in the other forums? There might be a small glitch with your account which I can resolve so you, I will re-credit your support token to. Premium support is probably the best place to go for help with this problem as we will most likely require login information and details to debug.

Lets work on getting your account sorted out and finding your premium topic. I am going to email you personally now.

Thanks
Michelle

Michelle,
Is the Gold Cart API key only good for one premium support token (PST)? How can one get more credit for PST?

Hi whpromo,

the Support token is good for one topic, however if you have already made a topic and you have a new problem your more than welcome to revisit the topic and post an update problem in there.

The staff will still help you at this stage the only way to get new tokens is to buy more Gold Carts. a support token product is something that we are currently working on.

Thanks
Michelle

Hello everyone.

I was doing fine with the previous version of wpecommerce but now when I go to checkout page I get the following message.
Fatal error: Call to a member function getQuote() on a non-object in /home/lojas083/public_html/wp-content/plugins/wp-e-commerce/wpsc-includes/cart.class.php on line 739

Here is my url if some can help: lojasvirtuaisfm.com.br

Thanks

Hi,
noticed that the radio buttons on Shipping tab for ShipWire Settings :
are both unchecked. Check one, save and both will be unchecked again

Hi,
We’re looking at integrating with your shopping cart but I can’t see anywhere how to build “patner discounts” to be applied at check out. This is a very important part of our business.
Thanks

Hi Doug,

Michelle here from WPEC
I believe that visser labs has a plugin called wholesale pricing this may be what your after: http://www.visser.com.au/wp-ecommerce/plugins/wholesale-pricing/
Otherwise you could create a coupon for each of your partners and they could use this at checkout and their discount will be applied.
It’s also possible that there are other 3rd party plugins out there that cover this functionality so have a look around on wordpress.org or our community plugins page.

Thanks
Michelle

FYI

just updated to wordpress 3.4.1, now all products arent showing.

Id hold off for a bit, if you havent updated.

G

ok, might be just me, i have some conflict with my product size category. ie 17×22, it defaults to page 17.

gotta rework my permalinks.

I have upgraded to the most recent WPEC version ( 3.8.8.3 ) and upgraded wordpress to 3.4. I have read throughout this thread that the pagination have been fixed, however on the main products page if you if you have pagination turned on everytime you navigate to the next page it rewrites the URL without the “page” ( so “/shop/page/2/” becomes “/shop/2/” ). Why is this rewriting the permalinks everytime now? Also if you opt to use Heirarchal permalinks turned on the pagination will never go past page one, as others have suggested previously in the thread. Any help would be much appreciated.

I’m having that same issue with pagination and URL rewrites, especially for categories. Running on WP 3.4.1, WPEC 3.8.8.3

Hi Josh,

I’m Gary Cao, lead dev of WPEC.

The problem with hierarchical permalinks is indeed an issue and we already have a proposed fix here, which we will release in 3.8.8.4 next week after testing it thoroughly.
http://code.google.com/p/wp-e-commerce/issues/detail?id=1112

WordPress 3.4 changes the permalink URL for pages so that “/page” is deprecated. As a result, when you go to “/shop/page/2” you’ll be redirected back to “/shop/2”. That’s a change in WordPress core, so there’s nothing we can do to prevent that. The “/page/2” portion should still be there for product categories though.

Best,

Gary.

Hi there, i’m running my shop in both -ENG and -ES versions. I’ve got gold cart WP e-commerce. Since i updated to the new WP3.4.1 the site shows all the content in both languages at a time. I also get Fatal error: Cannot use string offset as an array in /homepages/28/d361241793/htdocs/wp-content/plugins/wp-e-commerce/wpsc-admin/includes/display-items-functions.phpon line 99
when translating new products.
Any suggestions?.
Many thanks.

Hi Mychelle,
Hello,
I would like to update to newest wordpress and ecommerce plugin. I change firstly from qtranslate to wpml as this is the better translation plugin. I used for this transition the qtranslate importer which worked fine and all pages are perfectly translated. However there is only one thing which is not working:
I have a problem with my checkout page. Everything seems to run perfectly but once you go to the checkout page you get a blank page! (http://www.majiddrums.com/products-page/checkout) .
Is there a way to remove and install the plugin once again without loosing products, prices etc.??

Please give me a hand I’m running nuts…

Running system:
Gold Cart for WP e-Commerce Version 2.9.7
WP e-Commerce Version 3.8.8.3
WordPress 3.3.2.

Thanks,

Eric

Hi Eric,

I’m Gary, lead dev of WPEC. Michelle is away for a couple of days, so I’m responding on behalf of her.

Here’s what I’d suggest you do:

– Find out if you have a template called wpsc-shopping_cart_page.php in your theme folder. If you do, make sure the file is not empty. If it’s empty, then you can safely delete it and the checkout page will be back.

– If that doesn’t work, find out if you also have a folder called: wp-content/uploads/wpsc/themes . If you have that, also look into the templates in there and make sure they’re not empty. Or you can try renaming that folder to themes.old.

– If all else fails, disable all other plugins except for WP e-Commerce and revert your theme back to TwentyTen then see if the issue is still there. If the Checkout page works properly, then it means there’s some sort of incompatibility with some plugin or the theme you were using. Re-activate them back one by one and determine which one is incompatible.

As for WPML and qTranslate, you might need to contact them and ask them about how to completely uninstall their plugins (or reset to factory settings) so that you can avoid having to re-install WPEC and create products again from scratch.

I hope this helps.

Gary.

Hi all !
I’ve upgraded a client site’s with the new release 3.8.8.3 (from 3.7 and something ..), everything is ok, the plugin run really faster : good work .. but : at the checkout page everything looks ok, but the “purchase” button does not return anything : no transaction result, no mail, nothing. I have made all the usual manipulations : turn off and on the plugin, permalinks, redoing page : I am really stuck : any idea, please ? Thanks again for your very good work !

Hi Cristobal,

I’m Gary, lead dev of WPEC.

We would like some more details about your issue.

Are you using any shipping modules? And what payment gateway are you using?

A screenshot of the checkout page would be extremely helpful.

Gary.

Hi,

I upgraded to the latest version 3.8.8.3 however my pagination is still not working. I have tried to re-make the permalinks (twice). The link is still showing /products-page/page/3 instead of /products-page/3 (which works fine). Also using gold cart 2.9.7.

Any ideas?

Thanks,

Dennis

All solved now, thanks to Michael Visser

=
Change line #122 of /wpsc-includes/product-template.php, this is what theline looks like:
$separator = ‘page/’;

Change it to:
$separator = ”;
=

Hope this helps anybody that is having this problem.

Please Help…

I’m using Mazine themes wich include wp-ecommerce. Everything was working fine until the update of wordpress to version 3.4.1. Now I’m having the following issue ( I did solve two other issues but I really don’t know how to fix this one)

I’m using Paypal Standard 2.0 and when a customer selects to pay with paypayl after clicking finish, it trasnfer to the paypal website, but it shows the description of the product but under price it shows 0 and there is a space where can put manually a price but it also don’t work…

Before it would convert to u.s dollars the amount and it will show up in the paypal website but now it show the products but not the amount..

But if I change the currency under store to U.S dollars, onCe it transfer to paypal website, it update the cart which the right total…. but it doesnt do it with Chilean currency…

Any ideas>

Thank you

Mazine has some very basic incompatibliity issues due to javascripts in the theme. We have been working with the developers to fix this problem, and have posted as such on their page at themeforest. I apologize for your issues. I suggest going to the theme developers, or if they aren’t of help, looking towards premium support.

Hey guys. any news on when the shipping rates calculator will be fixed? in case anyone hasn’t encountered this problem yet if you select a state with no zip code entered it will come back with the error message saying that shipping is unavailable to that destination and please check the weight/ destination. This is because upon selecting a state the calculator auto loads and the customer has not put in their zip code yet. I have been workng with edward and he changed the order or the boxes so that zip code comes first as a temp solution, and I changed the error messages to say that the zip code must be entered first. Any idea on when this will be fixed. The rates calc shouldn’t do anything until you hit calculate.

Hi Dennis,

Michelle here from WPEC, this is a tricky thing that is integrated very heavily into the theme engine. We are aware of these issues but at this stage we can’t resolve them until the release of the new theme engine this is due for the 3.9 WP e-Commerce release.

Edwards solution is a pretty good work around but I will talk to the lead developer and see if there is anything we can do in the mean time to fix this behavior.

Thanks
Michelle

just changed shopping carts from eshop to wp ecommerce. I really liked using yoast for my seo, but it conflicted with the add to cart and check out process. not sure if there is a simple fix, but would like to use the yoast plug in. all in one seo is the current seo plug in that does work….any help would be greatly appreciated. thanks

Hi radarred,

We are currently testing this plugin as it seems there area few compatibility issues with the latest release of WPEC. Hopefully we can work with yoast and get to the bottom of it shortly.

Thanks
Michelle

Hi

I installed wp ecommerce plugin v. 3.8.8.5 with wordpress 3.4.1. Everything works up to the point when i click Checkout. It always brings me right back to the same page instead loading checkout form. Is there a setting or a widget i need to enable? Thanks.

is there a fix for virtual merchant gateway? when customers make purchases, their transaction fails on their end but goes through on the VirtualMerchant Terminal. Please help!

Hi Michelle,
Gary tried to help me on the problem I outlined below. I managed to get the Checkout page back by deleting the existing checkout page and the product page and creating them once again. I ensured that the product page and the checkout page were pointing to the correct url and here we go everything was perfect. However I then tried to make an order and everything works well (I chose one of the products and added it to the shopping card, went to checkout and filled out the details, once I click on “purchase” the browser takes me to the product page and no purchase confirmation email is sent. It looks like the purchase has not been done. On the sidebar the shopping card still shows the same product. I tried it many times with the same result. It seems that the “purchase” button does not link to the correct location. Please I have been trying to avoid to reinstall the plugin and it seemed I was so close and again I’m frustrated.

Please, do you have any idea how I could solve the problem??

Regards,

Eric
Hi Mychelle,
Hello,
I would like to update to newest wordpress and ecommerce plugin. I change firstly from qtranslate to wpml as this is the better translation plugin. I used for this transition the qtranslate importer which worked fine and all pages are perfectly translated. However there is only one thing which is not working:
I have a problem with my checkout page. Everything seems to run perfectly but once you go to the checkout page you get a blank page! (http://www.majiddrums.com/products-page/checkout) .
Is there a way to remove and install the plugin once again without loosing products, prices etc.??

Please give me a hand I’m running nuts…

Running system:
Gold Cart for WP e-Commerce Version 2.9.7
WP e-Commerce Version 3.8.8.3
WordPress 3.3.2.

Thanks,

Eric

Gary Cao July 9, 2012 at 2:39 pm

Hi Eric,

I’m Gary, lead dev of WPEC. Michelle is away for a couple of days, so I’m responding on behalf of her.

Here’s what I’d suggest you do:

– Find out if you have a template called wpsc-shopping_cart_page.php in your theme folder. If you do, make sure the file is not empty. If it’s empty, then you can safely delete it and the checkout page will be back.

– If that doesn’t work, find out if you also have a folder called: wp-content/uploads/wpsc/themes . If you have that, also look into the templates in there and make sure they’re not empty. Or you can try renaming that folder to themes.old.

– If all else fails, disable all other plugins except for WP e-Commerce and revert your theme back to TwentyTen then see if the issue is still there. If the Checkout page works properly, then it means there’s some sort of incompatibility with some plugin or the theme you were using. Re-activate them back one by one and determine which one is incompatible.

As for WPML and qTranslate, you might need to contact them and ask them about how to completely uninstall their plugins (or reset to factory settings) so that you can avoid having to re-install WPEC and create products again from scratch.

I hope this helps.

Gary.

Hi Eric,

Do you have access to premium support? I think we are nearly at the end of what we can suggest for you without taking a look at your site and settings and been able to debug.

In terms of upgrading so long as you keep your database and the uploads folder intact you can delete whatever you like without losing your products. If you reinstall WP you will need to copy the uploads folder (from wp-content) back to your new install so you don’t loose your product images.

Thanks
Michelle

Hi Michelle,
Thanks for getting back to me. I have two websites with gold cart plugin. I spent both “premium support” tokens and both times I got no real help. You can look into it and you will see that I always had to solve my problems with other users or by myself which is very frustrating. With this experience I doubt that paying once again will solve my problem…
Is there really nothing you can do for me?? I think since I have this shopping system I spent around 30 hours trying to solve problems. Some of them were related to qtranslate and some were related to the plugin itself. I have now changed to WPML to get it running in three languages and it looks much cleaner and the problem above is the really last one to have it finally working as it should. Do I understand you correctly that I could uninstall your plugin and reinstall it again without loosing my products?? If this is the case I would give it a try, maybe this would solve the problems I experience at the moment.

Please help to get over this last step!

Thanks,
Eric

Hi Eric,

I am going to email you personally now so I can see if I can sort this for you once and for all.

Thanks
Michelle

Hi Michelle,
I saw above that Cristobal July 8, 2012 at 3:34 pm had the same problem. Did you manage to solve it??

Thanks,

Eric

I have no idea why my purchase button no longer appears on my site, but without it my site is useless. Please, please help urgently… This did happen previously some months ago, it was fixed but I wasn’t told what the fix was….
http://www.agreenmouse.com

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.